Who should attend

IT managers and IT experts

Delegates who need a cost effective solution
 

IT consultants
 

Those who are looking to achieve the most popular ITSM exam certificate

Best offer

90 days online access

ITIL Foundation exam preparation

Study at your own pace, at your favourite place

Developed by Cleverics, professional consulting and education company

The value

Clear picture

of IT Service Management

Knowledge

of #1 source of best practice

Understanding

of main ITIL concepts, terms and principles

Foundation

for building your career

Preparation

for ITIL® Foundation examination

Starting point

for improving your own organization

Course contents

ITIL® Library

  • Purpose, goals and objectives
  • History
  • Command and control
  • Global and local application
  • ITIL structure
  • Advantages
  • Disadvantages
  • Short test
  • Service management practice
  • Services
  • Service life cycle
  • Comprehension questions
  • Processes and functions
  • Short test

Service strategy

  • Overview
  • Strategy development
  • Service portfolio management
  • Finance management
  • Demand management
  • Business relations management
  • Strategy and organization
  • Short test

Service Design

  • Overview
  • Service level management
  • Service portfolio management
  • Suppliers management
  • Availability management
  • Capacity management
  • IT Services integrity management
  • Information security management
  • Design coordination
  • Short test

Service transition

  • Overview
  • Change management
  • Release management
  • Configurations and assets management
  • Knowledge management
  • Other processes of service transition
  • Short test

Service operation

  • Overview
  • Incidents management
  • Events control
  • Service requirements management
  • Problem management
  • Access management
  • Short test

Service Desk

  • Technical support management
  • Applications management
  • IT operation management
  • Short test

Continual service improvement

  • Principles of continual improvement
  • Seven steps of improvement
  • Short test

Other standards and knowledge sources in IT management

  • ISO/IEC 200000
  • COBIT (Control Objectives for Information and related technology)
  • Short test

Worldwide recognition

We already have participants from all over the World!

Germany
Australia
Italy
Spain
Japan
China
United States
United Kingdom
Hong Kong
France
Brazil
Mexico

Choose your package

ITIL Foundation training

90 days online access

10 distinct topics

Short test after each topic

You will be allowed to proceed to the next topic after you pass your short test

About 10 hours study duration

ITIL Foundation training + Exam

The same online course

Online ITIL Foundation exam

60 minutes

40 multiple choice questions

Closed book

65% pass mark (26+ correct answers)

English language

Limited time offer

€249 now it's just €99 for the training

€449 now it's just €299 for the training + your exam

We do not sell exams without trainings, sorry.

After filling in this form your order will be placed. You will get a confirmation email and will be directed to a payment page.

All payments are secured with SSL and proper encryption. Payments are processed by third party trusted online banking service. Your credit card details are not transferred to Cleverics. You will receive a payment confirmation immediately after the payment.

The payment will be proceeded in your local currency (based on your credit card currency), the price will be automatically calculated by the bank. Prices in US dollars are expected to be a bit less than in Euros.

Shortly after the payment you will get an access to the online training course. Your official exam voucher (if ordered) will be issued by appropriate examination institute, EXIN or PEOPLECERT. The voucher is valid for one year after purchase.

We have a special refund procedure if you are not 100% satisfied with our products. Please contact us to find out more.

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